Comprehensive IT Care | 15 years in the market | 500+ deployments
One IT specialist is a single point of failure for the whole business. They get sick, take vacation, or quit overnight - and take passwords, infrastructure knowledge, and supplier contacts with them.
Engave's Comprehensive IT Care is a full L1, L2 and L3 team - from PLN 3,000 per month. One number for requests. Guaranteed response times. Billing to the nearest 30 minutes.
Full-time IT specialist position
Salary + social security contributions + equipment + training
from PLN 12,000
vs
Engave Comprehensive IT Care
Full L1 + L2 + L3 team · SLA in the contract
from PLN 3,000 / month
For the price of a quarter of one person's time you get access to an entire team of specialists - with no risk of holiday, sick leave or three months' notice. ‼️ When you sign the contract: first month free.
500+
IT deployments in Poland
15
years of experience on the market
30 min
billed every 30 minutes - not by the hour
How much does one hour of downtime cost your company?
Three hours of server downtime once a month costs you as much as half of the Mini subscription. Except downtime isn't the only cost - add to that the wait for an IT person, the stress, delayed projects, and unhappy clients.
Stories from business owners' everyday lives
Each one carries a real cost - in money, time, and nerves. The worst part is that most companies treat them as the norm.
One IT specialist is a single point of failure. They get sick, take vacation, or quit overnight - and take passwords, infrastructure knowledge, and supplier contacts with them.
Dependence on a single person is a risk most owners only realize too late - on the day of the outage.
Reactive IT is a model where you're always firefighting: something stops working, you call, you wait, you lose hours of work.
Monitoring, updates, backup verification - the things that prevent failures rarely happen when IT only runs reactively.
Infrastructure that only the person who built it understands. When that person leaves, the knowledge of how your IT works leaves with them.
The company has no access to its own infrastructure, doesn't know the passwords to its own systems, and doesn't know where the backups are.
Setting up a laptop, an Active Directory account, M365, VPN, file server access, a mailbox, ERP permissions, Teams configuration - each of these is a separate ticket, a separate queue, a separate day of waiting.
The new employee sits and waits. You pay for their time. And you wonder why onboarding, which should take two hours, drags on for a week.
A client signing a bigger contract asked for confirmation of your IT security policy. Your insurer asked about backup and recovery procedures when renewing your cyber policy. Your accountant asked if "we're ready for a GDPR audit." Every time, you said "yes" - because what else could you say.
But the truth is: you haven't checked the backup in months. You don't know where the logs are. And honestly, you're not sure of anything.
30 people can't work. You call, you message, you leave voicemails. A text saying "I'll be there in an hour" arrives two hours later.
Do the math: 30 people x 3 hours. Is "as soon as possible" a good enough standard for your company?
Zero Review
Before we take over your IT, we need to know what we're taking over. Every engagement starts with a Zero Review - a free initial audit after which you get a full map of your environment and a prioritized action list, so you're never exposed to unnecessary costs.
01
Servers, devices, licenses, accounts - a complete map of what you have
02
Who has access to what, and why
03
Whether they actually work, and when they were last tested
04
What to fix first
05
Ready-made material to hand over to any new specialist
In all these years, I've never met a client who had previously bought exactly what they actually needed. We only offer clients what they truly need - which is why our quotes are often half the price of the competition.
Dominik Żochowski
Co-founder, Engave S.A.
IT cost calculator
Compare the real cost of an in-house hire with Engave's IT outsourcing.
You'll see the hidden costs nobody talks about.
Pricing
Fixed hours in your subscription, a pre-agreed rate for extra support, and an SLA guaranteed in the contract. You know what you're buying before you sign - and your first month is FREE.
PLN 3,000/mo
10 hours in the subscription
Up to 30 users
SLA
Critical incident: 2 business hours
Urgent incident: 4 business hours
TIME
Hardware installation/configuration: next business day
Permissions, remote reconfiguration: next business day
CHANNEL
Tickets via email and the service desk portal
ACCOUNT MANAGER
No dedicated contact
Most frequently chosen
PLN 5,500/mo
20 hours in the subscription
31-70 users
SLA
Critical incident: 1 business hour
Urgent incident: 2 business hours
TIME
Hardware installation/configuration: next business day
Permissions, remote reconfiguration: 4 working hours
CHANNEL
Tickets via phone, email, and the service desk portal
ACCOUNT MANAGER
No dedicated contact
PLN 8,000/mo
30 hours in the subscription
71-100+ users
SLA
Critical incident: 1 business hour
Urgent incident: 2 business hours
TIME
Hardware installation/configuration: next business day
Permissions, remote reconfiguration: 4 working hours
CHANNEL
Tickets via phone, email, and the service desk portal
ACCOUNT MANAGER
Dedicated Technical Account Manager
PLN 350/h
Work beyond the subscription
Billed in 30-minute increments. Rate quoted upfront.
On-site visits
Warsaw: min. 2h
Up to 100 km: min. 6h
Beyond 100 km: min. 8h
Time billing
Remote (9-17): every 30 min
Remote (17-9): every 60 min
Hours don't roll over to the next month
Specific response times. Written into the contract.
1h
Critical incident · Standard/Max
Server down, company can't work. Response within 1 business hour.
2h
Critical incident · Mini
Guaranteed response time for every critical incident - in the contract.
24/7
Infrastructure monitoring
Continuous monitoring of system health. Problems caught by us - before users even call.
30 min
Billing unit
Every 30 minutes counted in full. Not an hour, not half a day. A transparent report for every task performed.
NIS2 in Poland
Manufacturing, digital services, waste management, and the food sector have joined energy and banking. The scale of this change is unprecedented.
Management is personally liable - financially, not just institutionally. It's not enough to say "we have safeguards in place." You need to prove that IT risk is managed in a documented and verifiable way.
An audit report is the simplest way to have that documentation ready - ready for an inspection, a conversation with your insurer, and questions from the board.
42k
organizations covered by NIS2
€10M
maximum penalty for non-compliance
One subscription.
Three support tiers.
Engave Comprehensive IT Care isn't "an IT guy on call." It's a structured support model where every ticket reaches the right specialist at the right level - no queue, no surprises on the invoice.
L1
Day-to-day user support
Everything your team needs day to day
Key level
L2
Infrastructure management
Ongoing care for your servers, network, and security
L3
Projects and deep expertise
When you need more than day-to-day support
You get access to the entire Engave team - not just one person. L1 is the helpdesk: specialists handling everyday user issues (computer, printer, password, Teams). L2 is infrastructure engineers: they manage servers, networks, and monitoring. L3 is project experts: migrations, security, architecture. Depending on the request, it goes to the right level - you just have one phone number. How many people actually work on your infrastructure? As many as are currently needed - not as many as you have on payroll.
It doesn't conflict - quite the opposite. Engave acts as support for your IT department, not a replacement for it. Your IT person stops being a helpdesk and starts being an actual IT department. Access to Engave's L3 (penetration testing, migrations, DR Site) fills in the deep specialist expertise no single person can have.
We start with a Zero Review - a free initial audit that takes 1-2 weeks. We inventory the infrastructure, map permissions, verify backups, and create documentation. Only after that do we take over - we know exactly what we're taking on and have a plan for the first 30 days. The transition is smooth: your users get a new contact number and start using the helpdesk. For them, the change is barely noticeable - except that someone now answers the phone within an hour.
From signing the contract to full operational readiness: 2-3 weeks. Week 1-2: Zero Review and environment inventory. Week 3: setting up monitoring systems, the ticketing system, and onboarding your team. From the end of week 3: your users have a working helpdesk, our engineers know your infrastructure inside out, and you have full documentation of your IT environment.
Work beyond the scope of your package is billed at PLN 350 per labor hour, in 30-minute increments (not by the hour). You know the rate up front. On-site visits have set minimum durations: Warsaw - 2 hours minimum, up to 100 km - 6 hours minimum, over 100 km - 8 hours minimum. Every service beyond the package is logged in the ticketing system and appears in your monthly report with a description of the work performed. No surprises on the invoice.
Standard Comprehensive IT Care contracts run for 12 months (6 months minimum) - this gives us time to properly get to know your environment and deliver real value, not just "be there." That's why we offer the first month free when you sign - so you can see it in practice, not just take our word for it. Upgrading your package (as your company grows) is possible at any time without renegotiating the full contract. We discuss termination terms individually - we're flexible, because we care about long-term relationships, not about locking clients into a contract.
Yes. We provide remote support across all of Poland, regardless of location. On-site visits (when an engineer's physical presence is required) are available, with set minimum durations depending on distance. In practice, the vast majority of everyday IT matters (helpdesk, monitoring, remote administration) don't require physical presence - and are handled remotely just as effectively. For companies in regions where on-site visits are rarely needed, the remote model works very well.
You don't need to be a server expert to make a good IT decision. Just tell us how many people work at your company and what's bothering you most - and we'll show you how to solve it.
A first, no-obligation conversation, and the first month of our work - completely free
CONTACT:
biuro@engave.pl
+22 863 13 90
16 Czarodzieja St., 03-116 Warsaw, Poland
